"We offer exchanges. You can exchange for a more suitable size, or another item entirely and we'll charge you the difference after the refund amount. If the new item costs less than the refund amount, we can give you a store credit." It's almost like a script he has memorized. "If you want a proper refund, you'll have to take it up with the distributor."

Yes, he's repeating himself. Go ahead, fight him. He's got all day, Reigen. (Well, not really, but he'll make an exception since he's just plain done with today. It wouldn't be the first time he's sacrificed a job over something stupid.)