[at least this other woman doesn't sound angry. and despite herself, Anna's kind of slipping more into the nicer tone she uses with customer service—or when she's just trying to be pleasant to somebody in general, for whatever reason.]

If someone hits me with one of those things, everybody else will think I'm actually playing. [her gun is for self-defense and nothing else.] And I'm really not in the mood to get turned into a walking light show right now when I'm still trying to figure out where all this crap even came from.